Specialist/Lead Specialist, Operations Transformation

45813 | Project Management | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Job Summary

• Analyzes and anticipates business challenges and complexities, and their potential implication with transformation, change management and organization design portfolio of efforts to guide a mitigation plan.
• Recommend change and organizational design solutions, i ncluding but not limited operational and customer experience transformation to create and sustain a productive and continuous improvement.
• Monitor post-implementation to ensure that the operation transformation has been successful and make corrective action plan as needed.

Responsibilities

• Conduct in-depth reviews with respective key stakeholders to understand current state business processes, pain points, and goals for improvement.
• Analyze data to determine where improvements and develop future state customer journey are efficient, effective, and aligned with company strategic objectives.
• Identify opportunities, develop strategies, and design execution of projects and programs to improve customer experience, productivity, and operational efficiency across lines of business.
• To simplify operation processes by eliminating deviating or underperforming execution variants
• Leverage the process mining tool to achieve process harmonization.
• Design structured and a targeted change management strategy to build acceptance of change and strengthen adoption of key organizational behaviors and capabilities to drive the desired culture.
• Support the overall function of IAM model including analyze and document the business activities that are required for Business Roles Library.
• Monitor the progress of each project throughout its life cycle to ensure that deadlines are met, and transformation objectives are achieved.

Requirements

• Possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Economics, Finance/ Accountancy/ Banking, Business Studies/ Administration/ Management or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Good understanding in operations transformation, strategy planning and data analytic preferably in insurance industry, similar experience in other industries is considered.
• Self-motivated, proactive, and able to work well under pressure to manage multi-tasking.
• Strong judgment, with the ability to make quick, yet sound decisions and follow through.
• Ability to work creatively and analytically in problem-solving environment, with a strong customer centricity and commitment to deliver.
• Strong knowledge of lean methodologies and continuous improvement frameworks.
• A Team-player and with strong interpersonal skills
• Critical thinker with ability to analyze and synthesize information.
• Ability to communicate effectively with internal and external stakeholders (written and oral).
• Able to manage the relevant stakeholders and ensure timely compilation of deliverables.
• Meticulous, with keen eye for details and hands on person.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.