VP, Operations

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us.

Position Overview:

The Vice President of Operations will be responsible for overseeing all aspects of our operational functions to ensure efficiency, productivity, and profitability. This role will play a critical role in developing and implementing strategic initiatives to optimize processes, streamline workflows, and enhance overall performance. The successful candidate will demonstrate strong leadership skills, strategic thinking, and a proven track record of driving operational excellence in a fast-paced environment.

Key Responsibilities:

• Lead and direct the operations team to achieve organizational goals and objectives.
• Develop and implement strategic plans, policies, and procedures to optimize operational efficiency and effectiveness.
• Establish key performance indicators (KPIs) and metrics to measure and evaluate operational performance.
• Identify areas for process improvement and implement solutions to enhance productivity and reduce costs.
• Collaborate with cross-functional teams to ensure alignment and integration of operational activities with other departments.
• Manage and allocate resources effectively to support operational activities and initiatives.
• Monitor industry trends and best practices to identify opportunities for innovation and continuous improvement.
• Foster a culture of teamwork, accountability, and excellence within the operations team.
• Provide leadership, guidance, and mentorship to develop and motivate a high-performing operations team.
• Communicate effectively with senior management and stakeholders to provide regular updates on operational performance and initiatives.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or related field (Master's degree preferred).
• Minimum of 3 years of experience in operations management or a related leadership role.
• Proven track record of driving operational excellence and achieving measurable results.
• Strong strategic planning and analytical skills with the ability to develop and execute effective operational strategies.
• Excellent leadership and interpersonal skills with the ability to motivate and inspire teams.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Benefits:

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire