Account Manager (Hindi Speaker)

Syarikat : Webhelp

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur

Bilangan Pemohon

000+

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Penerangan Pekerjaan - Account Manager (Hindi Speaker)

Job Title: Account Manager (Hindi Speaker) Job Description The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Work with a team and report directly to a Sales Manager

Requirements:

4+ years working in sales or account management
Experience in high-volume calling
Previous experience with sales and customer experience
Enthusiasm for new technology
MS Office experience
Experience working with Salesforce.com or similar Client Relationship Management tool
Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
Experience providing and implementing solutions when needed

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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