Assistant General Manager

This is a NEW role created to look into the strategy and management of the collections and be part of the management team.

Client Details

Our client is a well known player in the Financial Services space and is seeking for talented individual to join their growing team.

Description

• Designing comprehensive collection strategies tailored to the organization's needs and goals. This involves analyzing data, market trends, and customer behavior to determine the most effective approach.
• Establishing performance metrics and key performance indicators (KPIs) to assess the effectiveness of collection efforts. Monitoring these metrics allows for ongoing optimization of strategies.
• Identifying areas for operational enhancement within the collection process through consultation, evaluation, and analysis. Implementing initiatives to streamline processes and improve efficiency.
• Recommending cost-effective solutions to overcome operational challenges in the collection process. This may involve negotiating payment arrangements, outsourcing certain tasks, or implementing technology solutions.
• Collaborating with senior leadership to plan and set budgets for collection activities. This includes forecasting expenses, allocating resources, and ensuring cost efficiency.
• Collaborating with departments across the organization to align collection strategies with overall operational goals. This ensures consistency and synergy in approach.
• Overseeing documentation processes and monitoring progress through regular reporting. Reviewing collection reports and status updates to track performance and identify areas for improvement.
• Working closely with executive leadership to define and refine the organization's strategic priorities and initiatives. Aligning collection strategies with broader organizational objectives to drive success.

Profile

• Min 10 years experience in operations consultancy in similar industry (FI preferred)
• Extensive knowledge of operational enhancement and debt collection strategies
• Proficiency in data analysis and business mgmt software
• Excellent leadership characteristics, interpersonal skills, analytical, and problem solving skills
• Collaborate with stakeholders
• Excellent organization and time mgmt skills
• Strong analytical skill and able to work under pressure
• Proven track record in developing and coaching high performance sales and service team

Job Offer

You'll be able to drive organizational strategies with the management team.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Carolyne Yew on .
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.