Beauty Expert Isetan The Gardens

MAIN RESPONSIBILITIES

A Beauty Expert is expected to lead with service. Highly proficient in the art of connecting with consumers the Expert delivers a hyperpersonalized service experience based on consumer needs skin goals and lifestyle while personifying our Service Mission and Values. Experts continue the tradition of building our organization by word of mouth recruiting new customers through their relationships and social media presence. They have full ownership of their career through ongoing education workshops to elevate their skillset continually.

ESSENTIAL FUNCTIONS

Sales and Client Service

• Build sales to meet goals/KPI targets through inperson and virtual personalized client experiences leveraging private and public platforms
  
• Demonstrate our beauty language through product knowledge and selling skills including impeccable service Skincare Artistry Mixology and customized demonstrations following the our Service Ritual
  
• Conduct personalized consultations (inperson and virtually) using Purposeful Questioning Positivity and Visualization as key differentiators for the brand supported with our tools
  
• Listen to and understand client feedback on products service and promotions providing feedback to Retail Manager Counter Manager and/or Area Commercial Executive (ACE)
  
• Manage client communications sampling and other client services according to our protocols
  
• Handle client returns/concerns professionally leveraging as opportunities to build relationships
  

Store Operations Inventory Launch Promotions and Events

• Maintain a luxurious inviting shopping environment with all visual merchandising executed to brand standards
  
• Understand and monitor stock levels including assisting with set up for launch promotions or events
  
• Assist in all aspects of events including set up and booking of clients
  

Client Registry

• Develop and manage client relationships using the client registry to offer personalized service and build long term relationships adding clients to the system and updating information on every visit
  
• Use appropriate followup procedures contacting clients via preferred contact method personalizing all communication
  

Requirements

• Minimum 2 years of relevant working experience.
  
• Excellent communication skills in person on the phone and through virtual selling tools
  
• Proven track record of excellent client service and demonstrated virtual services and selling skills
  
• Strong interpersonal skills and ability to work in a team environment
  
• Experience in a cosmetics/luxury environment and skin care preferred
  
• Social Selling Skills. E.g.: Social Posting Virtual Consultation Live Streaming
  

GROOMING EXPECTATIONS AND UNIFORM GUIDELINES

• Adhere to our uniform and grooming uniform guidelines reflecting the inherent luxury of the brand
  
• Behave as a brand ambassador at all times maintaining a pleasant calm and composed disposition
  

Benefits

• Commission: RM500 RM1800
  
• Personal Incentive: RM200 RM400 (nonsenior) ; RM300 RM500 (Senior)
  
• Store Incentive: RM200 RM600 (depending on the Store Size)
  
• Annual Wage Supplement: 1 month of basic salary (upon confirmation)
  
• Free Cosmetics: RM1650/ quarterly
  
• Working Days: 5 days / week
  
• OT claim: Entitled