Business Operations & Customer Support, Manager (MNC Health & Wellness Company) - Urgent Hire

We are searching for an energetic Business Operations & Customer Support, Manager (MNC Health & Wellness Company) to join our awesome team at Agensi Pekerjaan BTC Sdn Bhd in Kuala Lumpur.
Growing your career as a Full Time Business Operations & Customer Support, Manager (MNC Health & Wellness Company) is a fantastic opportunity to develop exceptional skills.
If you are strong in people management, problem-solving and have the right initiative for the job, then apply for the position of Business Operations & Customer Support, Manager (MNC Health & Wellness Company) at Agensi Pekerjaan BTC Sdn Bhd today!

Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company)

 

An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur office.

 

Key responsibilities include:

• Having more than 8 years of working experience with exposure in either Business Operations, Customer Support or Continuous Improvement activities within regional countries
  
• Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems
  
• Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey
  
• Proactively analyse information from a range of data sources to understand common issues and process related gaps
  
• Coordinate with the regional stakeholders for project support, portfolio development and management, setting priorities and incident resolutions as well
  
• Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders
  
• Good communication, leadership and stakeholder management skills
  

 

If you are interested, please send your CV to View email address on recruit.zoho.com for a confidential discussion.

 

Visit today.

 

Please take note that only shortlisted candidates will be notified.

 

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Requirements

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Benefits of working as a Business Operations & Customer Support, Manager (MNC Health & Wellness Company) in Kuala Lumpur:

● Excellent benefits
● Opportunities to grow
● Advantageous package