Call Centre Specialist

Job Overview:

We are looking for a Call Centre Agent to join our dynamic team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The role requires effective communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Customer Support: Answer incoming calls and respond to customer emails in a professional and courteous manner.
• Issue Resolution: Identify and resolve customer issues, escalating more complex problems to the appropriate departments as necessary.
• Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information to customers.
• Data Entry: Accurately record details of customer interactions and transactions.
• Follow-up: Conduct follow-up calls to ensure customer satisfaction and resolve any remaining issues.
• Feedback Collection: Gather customer feedback to help improve services and products.