Chat Support Specialist - Remote Work

Job Description:

We are seeking a passionate and reliable Chat Support Specialist to join our team at MISC Berhad. This is a remote work position based in Johor Bahru, Johor, MY. As an entry-level role, no prior experience is required, but the ideal candidate will possess excellent research and time management skills.

Responsibilities: - Respond to customer inquiries via chat in a timely and professional manner - Provide accurate information and assistance to customers regarding products or services - Troubleshoot and resolve customer issues or complaints - Escalate complex issues to the appropriate department for further assistance - Keep detailed records of customer interactions and transactions - Collaborate with team members to improve overall customer satisfaction

Requirements: - Passion for providing exceptional customer service - Reliable and able to work independently in a remote setting - Strong research skills to quickly find solutions to customer inquiries - Excellent time management skills to handle multiple chat conversations simultaneously - Effective communication skills, both written and verbal - High school diploma or equivalent - 1 year of experience in a customer service role preferred

Personality Traits: - Passionate - Reliable

Soft Skills: - Research - Time management

Benefits: - Paid Time Off (PTO) - Joining Bonus - Travel opportunities

Working Environment: At MISC Berhad, we embrace a culture that challenges norms and encourages bold thinking. Our team members are encouraged to think outside the box and contribute innovative ideas to drive the company forward.

Equal Opportunity Statement: MISC Berhad is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-24

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.