Client Service Assistant - Remote Work

Job Description:

As a Client Service Assistant at AirAsia Group Berhad, you will be responsible for providing exceptional customer service to our clients while working remotely from Johor Bahru, Johor, MY. This entry-level position requires at least 1 year of experience in a customer service role.

Responsibilities: - Answering customer inquiries via email, phone, and chat in a timely and professional manner - Assisting clients with booking flights, changing reservations, and resolving any issues that may arise - Collaborating with other departments to ensure a seamless customer experience - Maintaining accurate records of client interactions and transactions - Proactively identifying opportunities to enhance customer satisfaction and loyalty - Participating in training and development programs to continuously improve your skills

Requirements: - Passionate about providing exceptional customer service - Adaptable and able to handle a variety of customer concerns - Creative problem-solving skills - Emotional intelligence to effectively understand and address customer needs - Excellent communication skills, both written and verbal - Proficiency in using customer service software and Microsoft Office - Ability to work independently and as part of a remote team

Benefits: - Paid sick leave - Travel opportunities - Employee discounts on AirAsia Group Berhad services - Support for personal and professional development

Equal Opportunity Statement: AirAsia Group Berhad is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.