Concierge

JOB DESCRIPTION:

To consistently provide quality and value-added services to visitors/ guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following: -

• Assist in promotional activities such as Gift Redemptions, contests and follow-through necessary actions

• Administer redemptions and rewards for promotions in the shopping mall

• Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc

• Handle Lost and Found cases

• Assist in setting up for events/ functions

• Escort VIPs during functions

• Conduct media tours/ handle tour groups

• Recommend dining venues

REQUIREMENTS:

• SPM qualification and/or Certificate/ Diploma holder in Hospitality, Tourism, Hotel or Retail.

• Pleasant disposition, attentive, focused and confident responding to face-to-face or call enquiries and resolving difficult situations.

• Experience in a hotel, shopping centre, retail, tourism and food & beverage environment would be an added advantage.

• Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.

• Good general knowledge of surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.

• Willing to work on shifts, weekends and public holidays.

• Fresh graduates (SPM holders, graduates from hospitality schools) are also encouraged to apply.