Contact Center Officer - Remote Work

Job Description:

As a Contact Center Officer at Proton Holdings Berhad, you will be responsible for providing exceptional customer service and support to our clients through various communication channels. This is a remote work position based in Johor Bahru, Johor, MY, with full-time hours and an associate-level seniority. The ideal candidate will have at least 4 years of experience in a similar role and possess a high level of energy and resilience.

Responsibilities: 1. Manage and resolve customer inquiries and issues via phone, email, and live chat. 2. Provide product and service information to customers in a professional and courteous manner. 3. Document all customer interactions and maintain accurate records in the CRM system. 4. Identify and escalate priority issues to the appropriate team members for resolution. 5. Assist in training and mentoring junior contact center staff. 6. Collaborate with other departments to improve overall customer experience. 7. Meet and exceed KPIs and performance targets set by the company. 8. Stay up-to-date on product knowledge and industry trends.

Requirements: 1. 4 years of experience in a customer service or contact center role. 2. Energetic and resilient personality traits. 3. Strong people management and adaptability skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in CRM systems and Microsoft Office Suite. 7. Bachelor's degree in a related field preferred.

Benefits: 1. Paid overtime for additional hours worked. 2. Vision insurance coverage. 3. Travel opportunities for training and development.

Working Environment: At Proton Holdings Berhad, we strive for excellence and uphold high standards in all our endeavors. Our team is dedicated to providing the best customer service possible, and we value every team member's contributions.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate based on race, gender, age, religion, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.