Counter Sales & Customer Service

Hello, we are looking for Counter & Customer Service candidates

RESPONSIBILITIES

• Handles and responds to customer enquiries efficiently and promptly
• Handles POS / payments for in-office orders 
• Ensures all customer inquiries are been answered 
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate changes based on company's processes and procedures, as well as terms and conditions
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements
• Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives
• Adaptable, with high tolerance level and ability to handle various changes and needs of operations
• Establish and maintain good relationships with customers

EDUCATION and/or EXPERIENCE:

• No degree required, just a thirst for improvement & quick adaptability.
• Prior experience in customer service, cash register related field is preferred.

OTHER SKILLS and ABILITIES:

• HONESTY
• Excellent analytical skills with a keen attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Excellent organisational skills.
• Flexible outlook toward task management.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Has a problem-solving attitude
• Willing to learn & improve
• Has a positive, empathetic and professional attitude towards customer
• MUST be able to speak & write fluent MALAY, Basic English speaking & writing required

Join Us and get all these benefits:

• EPF, SOCSO, EIS contributions
• Monthly team gatherings & birthday celebrations
• Team building activities & outing
• Extended employee benefits and perks
• Collaborative work culture
• Work Laptop provided