Customer Care Officer - Remote Work

Job Description:

Top Glove Corporation Berhad is seeking a Customer Care Officer to join our team in a remote work position based in George Town, Penang, Malaysia. As a Customer Care Officer, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Assist customers with product information, order status, shipping and delivery updates, and issue resolution - Proactively identify and escalate potential issues to the appropriate departments - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to ensure a seamless customer experience - Stay up to date on product knowledge and industry trends to better assist customers - Follow established processes and procedures to meet and exceed customer satisfaction goals

Requirements: - 2 years of experience in a customer service or customer care role - Confident and reliable individual with strong communication skills - Ability to think innovatively and problem-solve effectively - Proficient in using customer service software and systems - Strong attention to detail and organization skills - Ability to work independently and manage time effectively in a remote work environment

Benefits: - Paid Time Off (PTO) - Disability insurance - Training & professional development opportunities

Working Environment: At Top Glove Corporation Berhad, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Customer Care Officer, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Equal Opportunity Statement: Top Glove Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to apply: 2024-05-31

Join our team at Top Glove Corporation Berhad and make a difference in the lives of our customers by providing exceptional service and support. Apply now to be considered for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.