Customer Care Support Specialist - Immediate Start

We are looking to hire a hardworking Customer Care Support Specialist to join our all-star team at Kerry in Kuala Lumpur.
Growing your career as a Full Time Customer Care Support Specialist is a terrific opportunity to develop relevant skills.
If you are strong in planning, presentation and have the right personality for the job, then apply for the position of Customer Care Support Specialist at Kerry today!

Conduct effective communication and direct dealing with customers via email and/or phone calls. 

Ensure customer requests and enquiries are attended promptly 

Obtain and evaluate all relevant information to handle product inquiries 

Liase and co-ordinate with internal department such as supply chain, finance, regulatory, RDA and quality department in completing the order to invoice process to meet customer expectations for on-time delivery in full 

Attend to customer complaints and follow-up corrective actions in order to feedback to customer in a timely manner 

Partner with Sales/Commercial and cross-functional partners to deliver the strategic roadmap for the assigned customer accounts 

Identify up sell opportunities and provide details to Sales/Commercial Managers 

Engage in customer visit and attend meeting as and when required 

Prepare service level reports to relevant stakeholders

Handle and maintain CRM system request log in (SalesForce) 

Involve in new product commercialization 

Co-ordinate business transfer project 

Assist in any ad-hoc reporting if necessary 

Other ad-hoc duties assigned as and when required 

We’re the largest and most technologically advanced ingredients and flavours company in the world, delivering innovations in taste, texture, nutrition, appearance and functionality. We supply over 15,000 ingredients and flavours to many of the world’s biggest names in the food, beverage and pharmaceutical markets. This means that every day millions of people worldwide consume food or beverages containing Kerry's Ingredients and Flavours.

Our presence in Asia spans Malaysia, Singapore, Thailand, India, China, Philippines, and Indonesia. Our Asia business is poised for growth, and we have excellent opportunities available for energetic and motivated graduates who are ready to take on real responsibility in the real world.

Additional Company Information

Company Size

501 - 1000 Employees

Food & Beverage / Catering / Restaurant

Benefits & Others

Regular hours, Mondays - Fridays, Business (e.g. Shirts)

Benefits of working as a Customer Care Support Specialist in Kuala Lumpur:

● Company offers great benefits
● Opportunities to grow
● Attractive package