Customer Management Consultant

Service Customer:
- Interact with customers in a professional and courteous manner to understand their requirements.
- Address customer inquiries and concerns promptly and effectively.
- Ensure customer satisfaction by providing high-quality service and support.
Analyze Customer Profile:
- Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges
- Utilize various tools and methodologies to gather relevant data and insights.
- Identify key areas for improvement or opportunities for optimization.
Provide Solutions and Advice:
- Develop customized solutions and recommendations based on the analysis of customer profiles.
- Communicate findings and proposed strategies clearly and persuasively to customers.
- Collaborate with internal teams to implement solutions and support customers throughout the process.
Maintain Documentation:
- Document all interactions, analysis, and recommendations accurately and comprehensively.
- Keep records of customer profiles, preferences, and historical data for future reference.
- Ensure confidentiality and security of customer information at all times. Mandarin, Cantonese, Chinese