Customer Quality Engineer

• Ensure that the products meet quality requirements.
• Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
• Update customers in a timely fashion regarding the status of quality issues or any requests.
• Participate in product quality planning and control process based on customer’s specifications and requirements.
• Inform the quality management team regarding customer feedback and expectations on product’s quality.
• Prepare and update all necessary quality reports as required by customers.
• Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
• Assist in new product development activities to avoid quality issues.
• Prepare and maintain product quality documentation based on ISO specifications.
• Develop product quality processes based on ISO standards.
• Mange and coordinate ISO audits.
• Work with Quality Managers to improve the quality management system based on audit results.
• Address customer issues on time to ensure customer satisfaction.

Requirements

• More than 3 years’ experience in customer quality management.
  
• Good experience in customer complaint handling.
  
• Good experience of quality control and quality assurance in line.
  
• 8D/FMEA/quality control plan implemented.
  
• Strong communication skills.
  
• Good problem-solving ability.
  
• Positive learning ability.
  
• Clear logic analysis ability.
  
• Good oral English, Bahasa Melayu & Mandarin.   Proficiency in Mandarin will be given priority .