Customer Service Agent

icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

000+

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Penerangan Pekerjaan - Customer Service Agent

Main Tasks:

Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery

 

Job Description:

  • Customer Interaction:
    • Respond promptly to customer inquiries via live chat
    • Handle and resolve customer complaints in a professional and empathetic manner.
    • Provide accurate information about products, services, and policies.
  • Order Processing:
    • Assist customers with order placement, tracking, and cancellations.
    • Process returns and exchanges according to company policies.
  • Documentation:
    • Maintain accurate and detailed records of customer interactions and transactions.
    • Document and report recurring issues to the appropriate departments.
  • Customer Education:
    • Educate customers on product features, promotions, and usage.
    • Provide guidance on self-service options and resources. 
  • Collecting Negative Feedback and escalate to TL
  • Discuss and attend to customer inquiries through Shopee or other platforms
  • Reach out and follow up with customer on the escalations from Social Media team
  • Ticketing Platform
    • Manages escalations on lost of package
    • Follow up on the ticket status till it is complete with satisfactory
  • Managing 
    • Bad rating on platforms
    • Return Refund through System
    • Return Refund escalations

 

Requirement

  • Previous experience in customer service or a related field is preferred
  • Familiar with customer relationship management (CRM) systems is an advantage
  • Excellent verbal and written communication skills, both in Chinese and English
  • Ability to convey information clearly and concisely
  • Strong problem-solving skills to address customer issues and find effective solutions
  • Demonstrated empathy and understanding towards customer needs and concerns
  • Collaborative mindset and ability to work well within a team environment
  • Willingness to support team members and contribute to a positive work culture


Interested candidates please submit your application through Jobstore.com

Original job Customer Service Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Aplikasi Mudah Alih

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