Customer Service Assistance

Our company is a local Hong Kong startup specializing in customized mechanical watches. Our main clientele comes from English-speaking countries such as the United States and Europe. We are currently looking to outsource a portion of our customer service work to part-time staff as we enter the peak season of 2023. We are seeking customer service personnel for a long-term collaboration.

The Role

This role will involve communicating and negotiating with our customer service representatives. We have templates available for responding to different inquiries, so there is no need to write responses from scratch. If you are unsure how to address customer requests or inquiries, we expect you to proactively contact our customer service representatives to ensure a response is provided within 48 hours.

You will be responsible for :

• Handling inbound emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with an internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 2 years' experience ideally in Customer Service or Social Media communication.

1. If you are a foreign returnee or have a strong command of English, we will give priority consideration. The primary requirement is that you can understand customer inquiries and respond using the templates we provide.
2. Strong communication skills
3. Proactive
4. Ability to work independently
5. Strong problem-solving skills
6. Positive attitude

What's on Offer?

• Opportunity to make a positive impact
• Strong opportunities to progress your career
• Join a market leader within Watches
• As a start up company there is much to learn