Customer Service Associate - Remote Work

Job Description:

We are seeking a highly motivated and independent Customer Service Associate to join our team at S P Setia Berhad. This is a remote work position located in George Town, Penang, MY. As an Associate Level Customer Service Associate, you will be responsible for providing excellent customer service to our clients and assisting them with any inquiries they may have.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner. 2. Troubleshoot and resolve customer issues with products or services. 3. Process orders, returns, and exchanges as needed. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to improve overall customer satisfaction. 6. Stay up-to-date on product knowledge and company policies. 7. Provide feedback to management on customer trends and concerns.

Requirements: 1. 2 years of experience in a customer service role. 2. Strong communication and problem-solving skills. 3. Ability to work independently and prioritize tasks effectively. 4. Cooperative attitude and ability to work well in a team environment. 5. Analytical skills to identify patterns and trends in customer inquiries. 6. Proficient in using customer service software and tools. 7. High school diploma or equivalent required.

Benefits: 1. Employee discounts on company products and services. 2. Retirement plan options. 3. Paid overtime opportunities.

Working Environment: At S P Setia Berhad, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and supportive work environment where all employees can thrive and succeed.

Deadline to Apply: Please submit your application by June 20, 2024.

Equal Opportunity Statement: S P Setia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.