Customer Service Executive

Salary :

RM3,500 - 4,500 monthly

Syarikat : B2B Commerce M Sdn Bhd

Jenis Pekerjaan : Sepenuh Masa

Petaling Jaya, Selangor

Bilangan Pemohon

000+

👨‍🏫 Latihan Disediakan

✨ Permulaan Segera

Permohonan Segera

Penerangan Pekerjaan - Customer Service Executive

To ensure customers are consistently receiving high quality and efficient service, such as first contact resolution, able to resolve various queries, complaints, and close escalated cases speedy and effectively.
Provide action plan for areas require improvements.
Monitor & enhance processes & procedures (SOP) within department SLA.
Timely monitor service performance, timely feedback issues to relevant department for resolution & improvement.
Answer suppliers enquiry related to the company services via phone and email.
Ensure incidents are logged and updated in the helpdesk ticketing system
Learn and achieve good understanding of product features
Guide supplier and buyer on portal usage and process.
Provide service provisioning and training for supplier
To assist buyer and supplier enquiries on business/trading processes.
Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
Troubleshoot and resolve suppliers issues within system accessibility.
Ensuring service quality level are maintained and all issues is handled in a timely
manner.
Escalate clients' requests and complaints to appropriate specialists.
Update clients about their request and feedbacks status accordingly.
Gather clients feedback, identify problem trend and report to supervisor for
discussion or service enhancement.
Perform other related duties on ad hoc basis.

Candidate must possess at least a Degree in any field.
At least 1-2 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
Preferably Executives specializing in Customer Service or equivalent.
Required language(s): Bahasa Malaysia, Mandarin, English
Ability to effectively communicate, both written and verbally
Flexible and quick learners, able to adapt to continuously evolving client needs and product updates.
Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
Courteous with strong customer service orientation
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Knowledge in e-Commerce will be an added advantage.
Ability to work as a team member, as well as independently.
Able and willing to learn new things.
Proactive, result oriented, self-motivated, and a team player.
Knowledge in usage of Microsoft office

Jadual kerja

Kerja ini mempunyai jadual kerja berikut:

5 days / week
9am - 6pm
Weekends Off
Monday - Friday
Office hours

Faedah & Faedah

Pekerjaan ini mempunyai faedah berikut:

Paid sick leave
Training & professional development
Medical coverage

Original job Customer Service Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Permohonan Segera

Tiada CV Diperlukan

Temuduga Segera melalui Perbualan

Kongsi kerja ini dengan rakan anda

Mengenai Syarikat

B2B Commerce M Sdn Bhd

B2B Commerce is a pioneer & industry leader in digitizing business-to-business trade activities in the Southeast Asia region. We are a strong believer of technology in innovating the retail & supply-chain industry We help leaders in Fast Moving Consumer Goods (FMCG) and retail industry redefine the...

Baca lebih lanjut mengenai syarikat