Customer Service Executive

Job Highlights

• Complimentary stay and staff rate at hotels of Shangri-La Group
• Basic + allowances + incentives + bonus
• On the job training (fresh graduates are welcome to apply)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally! How will you feel to be part of a brand known for setting hospitality standards and a career with one of the largest employers of Malaysia? Do you want to be associated with a globally diversified organization that operates with a set standard of values, ethics and work culture? Very importantly, are you keen to be part of a global contact centre servicing its own customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN! What will you learn and be part of?

• Receive industry best training that will equip you with soft and technical skills for the role
• Gain confidence in meeting and exceeding expectations of our global customers
• Get comfortable in handling emails and calls and potentially chats
• Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
• The opportunity to work and grow in a diverse culture with rewarding career
• Gain personally and professionally through in-house Development Trainings

[Apply now at

; JOB REQUIREMENTS:

• Ability to converse and write in Mandarin and Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
• Pleasant personality with good communication skills
• Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
• Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
• Computer literate and internet savvy.
• Positive attitude and a team player with a passion for delivering World Class customer service
• Willing to work in a shift environment (24/7 operations)
• Ability to work under pressure to meet or exceed set performance standards
• Open to Malaysians only