Customer Service Executive (Contractual) - Start Now

We are on the lookout for a resourceful Customer Service Executive (Contractual) to join our exceptional team at Avery Dennison in Semenyih, Selangor.
Growing your career as a Full Time Customer Service Executive (Contractual) is an incredible opportunity to develop productive skills.
If you are strong in creativity, teamwork and have the right initiative for the job, then apply for the position of Customer Service Executive (Contractual) at Avery Dennison today!

ABOUT AVERY DENNISON CORPORATION

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in designing and manufacturing a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every primary industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels, and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9 billion. Learn more at

Job Description

ABOUT YOUR ROLE:

You will be responsible for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. 

YOUR RESPONSIBILITIES WILL INCLUDE :

• Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times. 
• Actively promote and support customers to use My AD Portal. 
• Responsible for quotation preparation.
• Be able to provide product and quality information and excellent response to customers.
• To ensure sample requisition from customers is fulfilled.
• Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.
• liaise with the compliance team to provide Customer Compliance. 
• Coordinate clearing aging samples, slow-move inventory, and write-off requests.
• Attend meetings for process improvements
• Other admin / non-direct sales tasks as required.

Qualifications

• Diploma or Bachelor’s Degree in any related fields
• 2+ years experience in customer service. 
• Hands-on experience in order processing via systems.
• Experience in attending to Customer’s query and requests via email and phone. 
• Detail-oriented with good communication and interpersonal skills to work with all levels.
• Self-initiated and able to work effectively to meet the deadlines
• Good team player and service-minded

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

Benefits of working as a Customer Service Executive (Contractual) in Semenyih, Selangor:

● Learning opportunities
● Advancement opportunities
● Attractive package