Customer Service Executive - Immediate Start

We are looking for an organized Customer Service Executive to join our high calibre team at TalReso Consultancy and Advisory in Kuala Lumpur.
Growing your career as a Full Time Customer Service Executive is a fantastic opportunity to develop exceptional skills.
If you are strong in decision-making, creativity and have the right personality for the job, then apply for the position of Customer Service Executive at TalReso Consultancy and Advisory today!

通过这个绝佳的机会建立您的职业抱负，成为客户服务领域有价值和令人兴奋的职业的一部分。与我们合作，我们将与您一起促进您的职业发展！

地点: Southpoint 塔 （可乘搭Abdullah Hukum站抵达）

设施: 健身房角, 电子游戏角, 午睡室, 休闲室, 护理室和祈祷室

环境: 良好的工作氛围, 多样性和包容性

酬报: 弹性福利 & 年度增薪+奖金

工作安排: 完全灵活的混合工作模式安排

 

职位描述：

• 提供卓越的客户服务 通过电话、电子邮件和实时聊天管理客人的需求。
• 专业处理来自客户和客户的大量查询。
• 能够专业处理的第一联系人 解决客户投诉。
• 专业地响应呼入电话, 包括紧急退款, 争议, 更改预订等。
• 了解并交付业务策略 通过执行自助服务改善客户服务。

职位需要：

• 
  最好是文凭及以上学历。
• 建议拥有至少 6 个月到一年的联络中心经验。
• 优秀的口语和写作能力中文和广东话。
• 能够轮班工作（上午/下午/午夜班)。
• 分析思维和高解决问题的能力。

 

The Opportunity

Be a part of a rewarding and exciting career in customer service by building your career aspirations with this fantastic opportunity. Work with us and we’ll work with you on your career growth!

Location: Menara Southpoint (accessible with LRT - Abdullah Hukum Station)

Facilities: Gym corner, video game corner, nap room, relaxation room, nursing room and prayer room

Environment: Great work atmosphere, diversity and inclusion

Compensation: Flexible benefits & annual increment + bonus 

Working arrangement: Fully flexible hybrid working arrangements

Job Description

• Deliver excellent customer service and manage the needs of guests through calls, email, and live chats.
• Professionally handle high volume of inquiries from clients and customers.
• Be a first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent refunds, disputes, changes in booking etc.
• Understand and deliver business strategies and improve customer services through the execution of self-service.

Job Requirement

• Preferably Diploma qualification and above.
• Minimum 6 months to one year of contact center experience is desirable.
• Excellent command of spoken and written Mandarin, and Cantonese.
• Able to work in shift rotations (am/pm/midnight shift).
• Analytical thinking and high problem-solving skills.

Interested candidates please submit your application through Jobstore.com

Benefits of working as a Customer Service Executive in Kuala Lumpur:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package