Customer Service (Japanese Speaking)

Position Summary:

1) Acting as single point of contact to Internal APAC Customer Service Agents (Shanghai, Nantong, Kuala Lumpur, Thailand, etc. Located) for order entry management.

2) The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes: 

- Sales Order creation in SAP/ Capturing all exceptions

- Accountable for document attachment into SAP order 

- Enters and checks data for completeness (SAP processing) 

- Proactively Identifies and solve incomplete information at Order Entry (customer Master Data, order holds cleansing Action plan)  

- Frequent interaction with APAC Customer Service Hub (located in Shanghai, Nantong, Kuala Lumpur, Thailand, etc.): through telephonic, email and face-to-face communication

- Good knowledge of manufacturing Processes / Chemical industry: Procurement of raw materials, Logistics, Supply Chain Management … 

- Proactive planning and completion of task assigned within great quality.

- Strong Analytical and Problem-solving skills.

- Implements changes and updates to Order to Cash process as directed.

Tasks and Responsibilities:

1) Order Entry - 3 Business Units + Business Segments and / or Countries designated- Regional Scope (APAC)

2) Efficiently process Order Entry creation (SAP Open Text or SAP VA01). – all order types & customers: Standard orders; Sample Orders; EDI; Export; Consignment…Full data completeness as a focus 

3) Keep Customer Service colleagues – China & Southeast Asia Hub informed proactively in case of problems which would prevent execution / Momentive ability to Serve. 

4) Act as a single point of contact for all internal inquiries related to order entry.

5) Analyze data from SAP; identify open issues and take action: customer master data / material master data.

6) Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA.

Please email resume if interested: zhinmei.joo momentive.com