Customer Service Officer

Syarikat : Junandus

Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

000+

Pekerjaan ini tidak lagi menerima permohonan.

Penerangan Pekerjaan - Customer Service Officer

Job Responsibility

The key person manage customer service team, ensuring customers are happy, delivery is on time, complaints are solved instantly, and the daily operation run smoothly.
Ensure customer service team answer politely and correctly to customer's inquiry via various channel including email, phone, live chat, ws, and FB messenger.
To quote prices for customised cakes for corporate gifts, wedding and birthday party
Liaise with marketplace, collaborate partners, and corporate clients on order fulfillment and delivery matters.

Job Requirements

At least 1 year experience in managing a team as a supervisor, or team leader.
Matured & strong problem solver. Able to make quick decision and handle stress well when there's complaint.
Candidate must be very fluent in English, Bahasa Malaysia & Mandarin is a must, as you will need to deal with customers who only speak Mandarin.
Willing to work on minor public holiday like Wesak, Awal Muharram etc, but we are close on all major festive public holiday like CNY, Hari Raya etc.

Job Benifits

A company with strong culture, non-political, comfortable, and happy working environment.
Major contributor who worked more than 3 years will have the opportunity to join as shareholders of the company.
Wide learning and exposure in e-commerce online business.
With EPF + Socso + SIP + medical leave + annual leave even during probation period.

Customer Service, Mandarin, Team Management, English, Problem Solving, bahasa malaysia

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Pekerjaan ini tidak lagi menerima permohonan.