Customer Service Officer

Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

000+

Pekerjaan ini tidak lagi menerima permohonan.

Penerangan Pekerjaan - Customer Service Officer

Job Responsibility

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To conduct training and explanation for clients
Effectively manage large numbers of incoming calls/ questions from whatsapp/Email
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Ability to produce high-quality documents, SOPâs and customer journey Playbooks.
Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
Strong analytical and organizational skills with superior attention to detail.

Job Requirements

Required language : Mandarin
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.
Follow up relentlessly with lagging or non-engaging accounts to ensure they implement our product successfully in their business.
Knowledge in handling basic computer (Microsoft Excel/Word, Zoom etc).
Staying up to date with product features and releases
Good communication and interpersonal skills. Working with other departments and personnel to ensure information on customer needs are communicated.
Ability to multi-task, prioritise and manage time effectively
Handle basic support requests during the implementation phase.
Develop a strong rapport with new accounts to ensure they are enthusiastic on our product and set up for long-term success.
Always looking for ways to improve our onboarding delivery.
Maintain product knowledge and consistent education.
Other duties may be assigned and/or modified as business needs change

Job Benifits