Customer Service Officer

Customer Service Officer (Call Centre) - Johor Bahru

• Handle incoming/outgoing calls and emails within the targeted service levels
• Act as the subject matter expert and provide coverage advice to customers on their enquiries
• Work with inter-departments to resolve customers’ enquiries
• Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
• Issue Letter of Guarantees for patients
• Book medical appointments on behalf of clients
• Perform any other administrative function whenever required

Requirements:

• Good communication, interpersonal and customer engagement skills
• Good command of English (written and spoken) is a must
• Mandarin speaking is an advantage to communicate with Chinese speaking clients
• Customer service experience is required, preferably in a call centre environment
• Team player who can work together with a big team
• Versatile and adaptive
• Medical and/or health insurance knowledge is an advantage
• Must be able to work in shifts, weekends and public holidays

Registration No.

199400672R

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

How would you rate your English language skills?

Are you available to work public holidays?

How would you rate your Mandarin language skills?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

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