Customer Service Officer

ABOUT US

At Access Corporate Group, we're equipped with a holistic approach to brand development, marketing, and distribution. We connect ten million consumers around the globe to a carefully curated selection of premium beauty, wellness, and lifestyle brands. In just five years, we have transformed from distributing six partner brands to connecting with over 25 acquired and invested brands, while also serving as the distribution partner for 80 brands in 56 global markets. We're a company that moves fast, and our impact is tangible.

JOB RESPONSIBILITIES

• Support the customer service team in providing exceptional service across various channels such as online, email, phone, and chat.
• Assist the development and implementation customer service policies, procedures, and standards to improve the overall customer experience.
• Ensure customer satisfaction by promptly and effectively resolving escalated customer issues to achieve positive outcomes.
• Collaborate with cross-functional teams to address customer concerns, share insights, and contribute to product and service improvements.
• Support the manager by assisting with regular training and coaching sessions for customer service representatives to enhance their skills and maintain consistency in service delivery.
• Demonstrate a thorough understanding of the company’s products and services, offering helpful information and guidance to customers to assist them in making informed purchasing decisions and enhancing their overall experience

QUALIFICATIONS

• Bachelor’s degree in business administration, marketing, or a related field.
• Minimum 5-6 years of experience in Customer Service specifically within the e-commerce industry, familiarity with the consumer protection laws, clear understanding of dispute resolution processes,
• Strong understanding of customer service principles, practices, and trends.
• Excellent communication and interpersonal skills.
• Ability to analyse data and use insights to drive continuous improvement.
• Proficiency in English and Mandarin with strong language skills both written and verbal.

WHAT'S IN IT FOR YOU?

At Access Corporate Group, we offer a rewarding package that includes:

Competitive Compensation: You'll receive a generous salary package, complemented by various benefits, ensuring your hard work is duly rewarded.

Professional Growth: We provide access to mentorship opportunities and comprehensive career development plans, fostering your personal and professional growth within our organisation.

Dynamic Exposure: Immerse yourself in a rapidly expanding and fast-paced business setting, where every day offers new challenges and opportunities for innovation.

Collaborative Team: Join a high-performing, supportive team that is dedicated to excellence and teamwork, creating an environment where your ideas and contributions are valued and celebrated.