Customer Service Officer

• Welcoming customers and visitors professionally with excellent manner at all times.
• Manage the enquiries through phone calls, whatsapps, emails or other channels promptly and professionally.
• Handle and liase with customers request and appointment arrangement.
• Consistently ensure a high level of customers support experience and build customers loyalty.
• Ensure customers safety and comfort with a smooth flow of customers care.
• Assist customers with completing necessary forms and documentation.
• Responsible for proper documentation including scanning, filing, and mailing.
• Responsible for payment collection and receipt issuance.
• Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
• Perform other duties as required and assigned by superior/management.
• Multiple working location. (Klang Valley, Kuching, Johor Bahru and Penang)

; JOB REQUIREMENTS:

• SPM / STPM / Diploma / Degree with at least 1 year of experience in any call center is added advantage.
• Proficient in basic languages : English, Bahasa Malaysia and Mandarin
• Basic Competency of Microsoft Office Suite (Excel, Word and PowerPoint).
• Experience in beauty / aesthetic medical industry will be an added advantage.
• Must be highly motivated, initiative and willing to learn.
• Required to work on weekends and public holidays