Customer Service Representative

• Shift: 5 working days (rotational shift)

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Responsibilities:

• Deliver prompt customer support via various channels (calls, email, live chat) with professionalism and efficiency.
• Execute client instructions, resolve issues, and cross-sell bank products.
• Gather feedback, meet productivity standards, and continuously improve service quality.
• Stay updated on products and skills through training. Identify and address financial needs, safeguard customer information, and maintain brand loyalty. 
• Collaborate with team members to enhance customer support and adhere to company policies and performance indicators 

Qualifications:

• Fluent in both English, and Melayu (reading, writing and speaking)
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• 6 months to 1 year of minimum experience in Customer Service in Banking Industry preferred. 
• Willing to work rotational shift
• Open to relocating to Selangor.

#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

Company information

Registration No.

1194708K

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