Customer Service Representative - Remote Work

Job Description: We are looking for a motivated and enthusiastic Customer Service Representative to join our team at Telekom Malaysia Berhad. This is a remote work position based in Kuala Lumpur, MY, offering a fulltime opportunity at the entry-level seniority with no prior experience required.

Responsibilities: 1. Provide excellent customer service via phone, email, and chat, addressing inquiries and concerns in a timely and professional manner. 2. Assist customers with account inquiries, troubleshooting technical issues, and helping them navigate our products and services. 3. Process orders, returns, and exchanges, ensuring accuracy and efficiency in all transactions. 4. Collaborate with other departments to resolve complex customer issues and escalate as needed. 5. Maintain up-to-date knowledge of company policies, products, and services to provide accurate information to customers. 6. Contribute to team goals and metrics by meeting and exceeding performance targets. 7. Utilize company-provided equipment and technology to effectively communicate with customers and colleagues.

Requirements: 1. Possess a driven and independent personality to thrive in a remote work environment. 2. Exhibit strong leadership skills and a mindset of innovation to contribute to the company's success. 3. Excellent communication and problem-solving abilities to interact with customers and colleagues effectively. 4. Ability to work independently and prioritize tasks in a fast-paced environment. 5. Proficiency in using computer systems and software applications for customer service tasks. 6. High school diploma or equivalent education required.

Benefits: 1. Company-provided equipment for remote work. 2. Free accommodation for employees. 3. Dental insurance coverage for all employees.

Working Environment: At Telekom Malaysia Berhad, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. We foster a collaborative and inclusive culture where everyone has the opportunity to grow and succeed.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We value diversity and inclusion in our workplace and welcome applicants from all backgrounds.

Deadline to Apply: 2024-07-01

If you are passionate about providing excellent customer service and are eager to start your career in a dynamic and innovative company, we encourage you to apply for the Customer Service Representative position at Telekom Malaysia Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.