Customer Service Specialist - Hiring Immediately

We are hiring a remarkable Customer Service Specialist to join our growing team at TDCX in Kuala Lumpur.
Growing your career as a Full Time Customer Service Specialist is a great opportunity to develop exceptional skills.
If you are strong in persuasion, project management and have the right drive for the job, then apply for the position of Customer Service Specialist at TDCX today!

As a Customer Service Representative, you will be working with our World-Class Airline Account to deliver #happier customer experience. Act as an ambassador of the World Best Airlines brand in our Customer Relationship Centre. He/she is the main and privileged point of contact with the customer mainly by telephone, email, live chat. The specialist is responsible in understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems. You are also required to perform these job functions: ● Handle phone-in enquiries of current and prospective customers and members in respect of Airline programme/related products ● Provide accurate and efficient processing of reservations or support work relating to Airline programme/related products ● Maintain member accounts whenever there are changes in their profiles ● Send programme related collaterals and forms ● Advise on latest promotions and mechanics ● Manages feedback/ complaints and liaise with backend support to resolve members’ issues ● Involve in ad-hoc projects ● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX Who are we looking for? ● Preferable with 2 year(s) of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. ● Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field. ● Applicants must be willing to work in KL Sentral. ● Must be able to work 24/7 rotational shift hours, including night shift, weekends and public holidays.
Additional Information
Non-Executive Qualification Primary/Secondary School/O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX.
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 26 years of experience and 350+ industry awards
Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Additional Company Information
Registration No. 555268-P Company Size 2001 - 5000 Employees Average Processing Time 6 days Call Center/IT-Enabled Services/BPO Benefits & Others Dental, Miscellaneous allowance, Medical, Vision, Incentive, Bonus and Commission Plan, Life-long Learning and Skills Development, Monday – Thursday: Smart Casual, Friday: Sport Attire, Support: 9:00am – 6:00pm (Monday – Friday) Operations: Shift based on markets

Benefits of working as a Customer Service Specialist in Kuala Lumpur:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary