Customer Service Specialist (TW market) - Urgent Hire

We are hiring an energetic Customer Service Specialist (TW market) to join our dynamic team at TDCX in Kuala Lumpur.
Growing your career as a Full Time Customer Service Specialist (TW market) is a fantastic opportunity to develop productive skills.
If you are strong in cooperation, problem-solving and have the right experience for the job, then apply for the position of Customer Service Specialist (TW market) at TDCX today!

Reporting to the Team Leader, you will be part of an energetic and high-performance team that provides post-sales support for the full suite of digital advertising products of our client, a highly successful social media platform that have gained global popularity amongst billions of subscribers.

In your role as Technical Product Specialist, you will resolve queries from enterprise users spanning across generic, technical and product related enquiries; while providing a successful customer service experience primarily via email/chat interactions; and outbound calls where required.

Your key responsibilities include:

• Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.

• Work on case volumes across email and chat channels

• Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.

• Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.

• Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Qualifications

• Min Diploma/ Degree in any discipline

• Full professional proficiency (written and verbal) in English and in the added native language.

• Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.

• Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business)

• Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends

Additional Information

Junior Executive

Qualification

Primary/Secondary School/O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX .

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Additional Company Information

Registration No.

555268-P

Company Size

2001 - 5000 Employees

Average Processing Time

8 days

Call Center/IT-Enabled Services/BPO

Benefits & Others

Dental, Miscellaneous allowance, Medical, Vision, Incentive, Bonus and Commission Plan, Life-long Learning and Skills Development, Monday – Thursday: Smart Casual, Friday: Sport Attire, Support: 9:00am – 6:00pm (Monday – Friday) Operations: Shift based on markets

Benefits of working as a Customer Service Specialist (TW market) in Kuala Lumpur:

● Company offers great benefits
● Opportunities to grow
● Attractive package