Customer Success Manager - Remote Work

As a Customer Success Manager at Kuala Lumpur Kepong Berhad, located in Johor Bahru, Johor, MY, you will be responsible for ensuring the overall success and satisfaction of our customers. This is a full-time position at a mid-to-senior level, requiring at least 7 years of experience in a similar role.

Responsibilities: - Build and maintain strong relationships with customers, understanding their needs and challenges - Serve as the main point of contact for customer inquiries, issues, and escalations - Develop and implement customer success strategies to increase retention and upsell opportunities - Collaborate with cross-functional teams to address customer needs and ensure timely resolution of problems - Track key performance metrics and provide regular reports on customer satisfaction and usage - Conduct regular check-ins with customers to gather feedback and identify areas for improvement - Provide product training and demonstrations to customers as needed

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of managing customer accounts and driving customer success - Excellent communication and interpersonal skills - Strong project management skills with the ability to juggle multiple tasks at once - Adaptability and flexibility to work in a fast-paced and dynamic environment - Reliable and dedicated work ethic

Personality traits: - Reliable - Dedicated

Soft skills: - Project management - Adaptability

Benefits: - Training & professional development opportunities - Joining Bonus - Dental insurance

Working environment: At Kuala Lumpur Kepong Berhad, we encourage calculated risk-taking to drive innovation and progress. We believe in supporting our employees to explore new ideas and approaches to achieve success.

Deadline to apply: 2024-06-11

Equal opportunity statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We value diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.