Customer Success Specialist

Customer Success Specialist (6 months contract)

Job details

Pay

RM 2,500 - RM 2,900 a month

Job type

Contract

Location

Full job description

• Contract Duration: 6 months
• Working Hour: Monday - Friday, 8am - 5pm or 9am - 6pm
• Offered Salary: Up to RM 2,900

Responsibilities:

• Manage customer experience, relationship and satisfaction across the end-to-end journey of customers.
• Delivers end-to-end customer support, from contract and account set-up, through to order and payment.
• Will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for customer journey.
• Focus on some or all the accountabilities below, depending on the respective business size and complexity;
• Deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing company’s policy and contracts, Ensuring compliance).
• Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, building strong relationships and creating partners (customers) for life, understand customer’s issues and to drive resolution and improvements).
• Sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation)
• Working proficiency in English • Strong Communication and Influencing skills • Previous experience in data Analytics & Insights and Digital environment • Demonstrated ability and commitment to build Customer Success • Knowledge of Customer Centric Design • A good understanding of Commercial & Economic Acumen and Value Chain methodology • The ability to lead and drive Continuous Values • Attention to details when dealing with Data Management and high focus on Compliance • Proven experience in Contract Management • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base

Skills & Requirements:

• Graduates with Bachelor Degree in related field.
• Demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success.
• Working proficiency in English.
• Strong Communication and Influencing skills.
• Previous experience in data Analytics & Insights and Digital environment.
• Demonstrated ability and commitment to build Customer Success.
• Knowledge of Customer Centric Design.
• A good understanding of Commercial & Economic Acumen and Value Chain methodology.
• Attention to details when dealing with Data Management and high focus on Compliance.
• Proven experience in Contract Management.
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base.
• Open to fresh graduates.

Job Type: Contract
Contract length: 6 months