Customer Support Representative - Remote Work

Job Description:

SIRIM Berhad is seeking a highly motivated and dynamic individual to join our team as a Customer Support Representative for our remote work team based in George Town, Penang, Malaysia. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities: - Provide exceptional customer support via phone, email, and chat channels - Assist customers with product inquiries, technical issues, and general support questions - Identify and escalate priority issues to the appropriate teams for resolution - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to improve overall customer experience - Meet and exceed customer satisfaction goals and KPIs

Requirements: - Excellent communication skills and strong attention to detail - Ability to work independently and efficiently in a remote work setting - Driven and energetic personality with a positive attitude - Strong cooperation and time management skills - Prior experience in a customer support role is required - Proficiency in Microsoft Office and CRM software is preferred

Benefits: - Competitive salary - Travel and spending expenses covered - Remote work flexibility - Employee discounts on company products - Opportunities for career growth and advancement

Working Environment: At SIRIM Berhad, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our remote work team fosters a supportive and collaborative environment where every team member is valued and empowered to contribute their unique skills and perspectives.

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.