Desktop Support Executive

Job Description

As a Desktop Support Executive, you'll play a vital role in ensuring the smooth operation of our IT services. Get ready for a dynamic role where you'll tackle challenges head-on and work alongside a team of passionate professionals. It's an opportunity to dive into the world of tech support, where your skills and dedication will help keep our systems running seamlessly.

Functional Responsibility

• Dive into the daily operations, ensuring a seamless flow of IT services.

• Thrive on the challenge of prioritizing and escalating incidents to drive swift resolutions.

• Execute tasks with precision and speed, keeping operations on the fast track.

• Collaborate with internal teams to orchestrate a symphony of IT support and integration.

Role Responsibility

• Make sure smooth running of daily operation.

• Provide IT operational support and guidance to user.

• Uphold the standards, ensuring every operation aligns with company policies and procedures.

Functional Duties

• Manage equipment inventory to ensure organization and accessibility.

• Deploy and set up equipment efficiently to meet operational needs.

• Provide timely resolutions and effective workarounds for IT challenges.

• Follow up on tickets to ensure all issues are addressed within established timelines.

• Maintain accurate records of assets and ensure proper documentation.

• Ensure tools are well-maintained and ready for use.

• Implement improvement plans with attention to detail and precision.

• Be prepared for occasional travel or relocation as required.

• Tackle ad-hoc tasks with enthusiasm and dedication.

Role Duties

• Provide guidance and support to users facing technical difficulties.

• Ensure all operations adhere to company standards and protocols.

• Foster collaboration with other teams and professionals.

• Contribute to the knowledge base and SOP development.

• Participate in improvement initiatives to enhance efficiency and effectiveness.

Requirement

• At least 1 year of experience in IT, ideally in Desktop Support.

• Must be flexible to travel to other AirAsia office - 30% (example: Penang office)

• Strong technical background and problem-solving skills.

• Detail-oriented and well-organized.

• Ability to work well under pressure and independently.

• Effective customer management skill.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer. Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Desktop Support