Field Services Engineer

Company Description

Skill Quotient Technologies is an innovative IT company working on cutting edge technologies such as Cyber Security, Robotic Process Automation, Data Analytics, SAP, Software Development & Software Testing. With offices in the USA, Malaysia, Singapore, and India, we have a strong team of 800+ employees.

Role Description

This is an on-site contract role for a Field Services Engineer located in Johor Baharu. The Field Services Engineer will be responsible for field service, to ensure the smooth and efficient operation of customer by supporting their day to day operational issues related to PC software and hardware, printer software and hardware & common applications.

Responsibilities:-

• Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide.
• Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory.
• Perform system recovery/restoration upon system corruption or replacement of hard disk.
• Carry out installation of new computer and computer products inclusive of OS and in house
• applications.
• Perform refresh program for Personal computers, laptops and printers.
• Keep Desktop/printer inventory and perform hardware asset inventory.
• Work with 3rd party vendor for hardware repair, coordination, delivery and installation.
• Install Network equipment such as router and switches and perform basic troubleshooting.
• Install new servers and perform basic troubleshooting.
• Attend to tickets assigned.
• Attend to Projects and Service Requests assigned.
• Hands and Legs for Network, Wintel and IT Security.
• IT Assets at Branches are updated in Asset Register.
• All disposed assets have Asset Disposal Checklist and GDISK done for pc and laptops.

Switches, pc software, Windows Os, Ms Office, Active Directory, Software Development, Servers, Software Testing, Network Equipment, Lotus Notes, Router