Job Responsibility - Install, maintain, and repair digital locks and access control systems at customer locations.
- Provide high-quality customer service and technical support
- Troubleshoot and diagnose technical issues with digital locks and access control systems.
- Perform routine inspections and preventative maintenance on digital locks and access control systems.
- Provide technical support to customers over the phone, or in-person.
- Collaborate with sales and customer service teams to provide technical expertise to customers and ensure customer satisfaction.
- Maintain inventory of parts and tools needed for installations and service calls.
Job Requirements - Ability to speak in English and Mandarin.
- Demonstrated technical proficiency and experience with installation and maintenance of electronic equipment (training will be provided for our specific systems).
- Proficiency in woodworking is an asset.
- Excellent customer service skills, including the ability to communicate effectively with customers to understand and address their needs.
- Demonstrated ability to work independently and as part of a team to complete projects and assignments within established timelines.
- Strong problem-solving and critical thinking skills, with the ability to quickly identify and address technical issues as they arise.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers, team members, and other stakeholders.
Job Benifits - Competitive salary and commission structure, with EPF, SOCSO, and EIS contributions.
- Opportunities for career growth and advancement within the company, with a focus on continuous learning and professional development.
- Comprehensive training and support to enhance sales skills and product knowledge, including ongoing coaching and mentoring from experienced sales professionals.
- Dynamic and supportive work environment with a team-oriented culture, fostering collaboration and innovation.
- Chance to work with cutting-edge smart security technologies and solutions, staying up-to-date with emerging industry trends and developments.
- Recognition and rewards for outstanding performance, including bonuses, incentives, and public recognition.
- Mobile phone and sim card provided, enabling seamless communication with clients and colleagues.
- Medical coverage for eligible employees, including outpatient and inpatient care, medical consultation, and prescription drug coverage.
- Annual leave and other employment benefits as per company policy, providing a healthy work-life balance and promoting employee well-being.
Customer Service, Troubleshoot, Interpersonal Skills, access control systems , Problem-solving, Critical Thinking, Inventory Management, Technical Support, woodworking, Communication
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