Junior Central Customer Service Coordinator India

Client Company: Maritime Company

Location: KL (reachable by public transport)

Main responsibilities

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• .Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Responsibilities

• Candidate must possess at least a Diploma in any fields
• At least 2 - 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
• Fluent in English & Mandarin - both writing and speaking
• Required skill(s): Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.