Live Chat Manager - Remote Work

QSR Brands is seeking a dynamic and experienced Live Chat Manager to join our team in a remote work position. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service and chat management, you will play a crucial role in providing exceptional customer support through our live chat platform.

Responsibilities: - Manage a team of live chat agents, ensuring timely and accurate responses to customer inquiries - Develop and implement strategies to improve chat response times and customer satisfaction levels - Monitor chat conversations to identify areas for improvement and provide feedback to agents - Collaborate with cross-functional teams to escalate and resolve customer issues as needed - Analyze chat data and create reports to track key performance metrics - Stay up-to-date on industry trends and best practices in chat management

Requirements: - Proven experience in managing live chat operations, preferably in the e-commerce or retail industry - Excellent communication skills and a customer-centric mindset - Energetic and reliable personality traits that align with our company culture - Strong teamwork and emotional intelligence skills - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in chat management tools and CRM systems

Benefits: - Vision insurance to support your health and wellness - Travel opportunities to expand your professional network and skills - Free food from our brand's restaurants to enjoy during your workday

Working Environment: Join a team that is dedicated to driving innovation and setting industry benchmarks. With a focus on diversity and inclusion, QSR Brands provides a supportive and collaborative work environment where your contributions are valued and recognized.

Deadline to Apply: Please submit your application by May 31, 2024, to be considered for this exciting opportunity with QSR Brands.

Equal Opportunity Statement: QSR Brands is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.