Live Chat Representative - Remote Work

Job Description:

Petron Malaysia is seeking a motivated and reliable Live Chat Representative to join our remote team in Kuala Lumpur. As an Associate Level Live Chat Representative, you will be responsible for providing exceptional customer service and support through live chat interactions.

Responsibilities: 1. Responding to customer inquiries and resolving issues in a timely and professional manner via live chat. 2. Engaging with customers to provide product information, troubleshoot problems, and offer solutions. 3. Collaborating with other team members to ensure consistent and accurate information is provided to customers. 4. Maintaining a high level of customer satisfaction by meeting or exceeding customer service standards. 5. Tracking and documenting customer interactions and feedback to improve overall service quality.

Requirements: 1. At least 3 years of experience in customer service or a related field. 2. Resourceful and passionate about providing excellent customer service. 3. Strong communication skills and the ability to work well in a team. 4. Ability to think creatively and innovate solutions to customer issues. 5. Must have a reliable internet connection and a quiet workspace for remote work.

Benefits: 1. Paid overtime for additional hours worked. 2. Free food provided during working hours. 3. Disability insurance coverage for added peace of mind.

Working Environment: At Petron Malaysia, we encourage our employees to unleash their creativity and innovative ideas in a setting that celebrates and nurtures innovation. We value collaboration and cooperation among team members to achieve our goals and provide the best possible service to our customers.

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 17, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the position of Live Chat Representative at Petron Malaysia. Join our team and be a part of a dynamic and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.