Mandarin/Cantonese Customer Support/Translation

Position: Customer Support/Translation - MANDARIN / CANTONESE & ENGLISH

Experience Range:
0 – 5 years (Freshers and experienced candidates welcome)
Open to SPM/Diploma holders

Shift Details:
Permanent night shift, with shift allowances provided

Location:
Cyberjaya

Language Proficiency:

Mandarin/Cantonese & Good English (B2/C1)
Mandatory language tests required

Working Days:
Monday to Friday

Regular Saturday & Sunday off
Working Hours:
9 PM to 6 AM / 10 PM to 7 AM

Salary Range:

Basic salary: RM 4000 – 5000
Transportation allowance: RM 500 per month (pro-rated)
Night shift allowance: RM 25 per night *22 working days = RM 550
Total all-inclusive salary: RM 5000 – 6000+
Joining Bonus:

RM 1000 joining bonus effective immediately
Medical Benefits:

Inpatient/Outpatient benefits for self, spouse, and children (if any)

Key Responsibilities and  Accountabilities

• Provides meaning-for-meaning interpreting.

• Follows interpreter protocols as per training, policies, and procedures.

• Follows all policies and procedures related to information confidentiality and interpreter ethics.

• Attends all required training.

• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.

• Maintains confidentiality as policies.

• Uses standard office equipment such as telephones, computers, copiers, and fax machines.

• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).

• All employees are required to perform the following essential functions:  demonstrate predictable, reliable, and timely attendance follow written and verbal directions and complete assigned tasks on schedule learn from directions, observations, and mistakes work independently or as part of a team interact appropriately with others including co-workers, supervisors, and customers and work with supervision, receiving instructions/feedback.

Knowledge, Skills and Abilities • Fluency in Mandarin/Cantonese & English

• Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English

• Basic understanding of linguistics and different cultures.

• Skilled in adjusting to rapidly changing circumstances

• Ability to react calmly and effectively in emergency situations

• Strong attention to detail and accuracy

• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.

• Skilled at keeping supervisors informed of problems or issues

• Exceptional commitment to confidentiality

• Skilled in establishing and maintaining effective work relationships

• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser)

• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.