Account Support Manager

Job Description:

Maxis Berhad is seeking a highly motivated and experienced Account Support Manager to join our team in Malacca City, Melaka, MY. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, you will be responsible for managing and nurturing key client relationships to ensure customer satisfaction and retention.

Responsibilities: - Serve as the main point of contact for assigned key accounts, building strong relationships and understanding their needs and objectives - Act as a liaison between clients and internal teams to ensure timely and successful delivery of products or services - Identify opportunities to up-sell or cross-sell additional products or services to existing clients - Proactively address and resolve client issues and concerns in a timely manner - Analyze client data and metrics to identify trends and opportunities for improvement - Collaborate with the sales team to develop account strategies and achieve revenue targets - Prepare regular reports and updates on account status and performance

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience as an Account Support Manager or similar role - Strong communication and interpersonal skills - Energetic and resilient personality traits - Excellent planning and decision-making skills - Ability to thrive in an energetic and rapidly evolving work setting

Benefits: - Training and professional development opportunities - Travel and spending expenses covered - Paid Time Off (PTO)

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Deadline to apply: 2024-05-08

If you meet the requirements and are interested in this exciting opportunity, please submit your application by the deadline. We look forward to welcoming you to the Maxis Berhad team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.