Call Center Officer

Job Description:

As a Call Center Officer at MYEG Services Berhad in Johor Bahru, Johor, Malaysia, you will be responsible for providing exceptional customer service to clients through inbound and outbound calls. Your main duties will include handling customer inquiries, resolving issues, and providing information on products and services. You will also be responsible for maintaining accurate records of interactions and following up with customers when necessary.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional manner - Make outbound calls to follow up on customer issues or to provide additional information - Identify and escalate priority issues to the appropriate team member - Document all customer interactions accurately in the system - Provide information on products and services offered by the company - Meet or exceed performance targets set by the company - Work collaboratively with team members to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Strong customer service skills - Ability to multitask and work in a fast-paced environment - Resourceful and dedicated to providing exceptional customer service - Strong analytical skills and ability to negotiate effectively - Proficient in Microsoft Office Suite - Ability to work a flexible schedule, including evenings and weekends

Benefits: - Company transportation - Dental insurance - Profit sharing - Opportunities for career growth and development

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work in a dynamic and innovative environment where your ideas are valued and your hard work is recognized.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.