Call Center Officer - Work from home

Job Description:

As a Call Center Officer working from home for Tenaga Nasional Berhad, your main responsibility will be to handle inbound and outbound calls from customers in a professional and courteous manner. You will assist customers with inquiries, provide information on products and services, and resolve any issues or concerns they may have.

Responsibilities: - Handle a high volume of incoming calls from customers - Provide excellent customer service and support - Address customer inquiries and resolve complaints - Maintain accurate records of customer interactions and transactions - Follow company procedures and guidelines when handling customer calls - Work collaboratively with team members to meet department goals - Stay up-to-date on product knowledge and company policies

Requirements: - Minimum of 2 years of experience in customer service or call center role - Resilient and reliable personality traits - Strong project management and planning skills - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Proficiency in using computer systems and CRM software - High school diploma or equivalent required - Must have a quiet and dedicated workspace at home for remote work

Benefits: - Travel & spending expenses covered - Travel opportunities for training or meetings - Remote work flexibility - Competitive salary and benefits package

Working Environment: At Tenaga Nasional Berhad, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and personal development. As a Call Center Officer working from home, you will have the opportunity to contribute to the success of our company while enjoying the flexibility of remote work.

Equal Opportunity Statement: Tenaga Nasional Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: June 27, 2024

Join our team today and be a part of a company that values your contributions and offers opportunities for growth and advancement. Apply now to become a Call Center Officer at Tenaga Nasional Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.