Call Center Representative - Work from home

Job Description:

We are looking for a passionate and resilient Call Center Representative to join our team at Telekom Malaysia Berhad. As a Work from Home Call Center Representative, you will be responsible for handling customer inquiries, resolving customer issues, and providing exceptional customer service over the phone.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Resolving customer complaints and issues in a professional manner - Providing information about products and services - Processing orders, forms, and applications - Updating customer records in the database - Escalating complex issues to the appropriate department - Meeting and exceeding daily, weekly, and monthly performance metrics - Working collaboratively with team members to achieve goals

Requirements: - 3 years of experience in a call center or customer service role - Excellent communication skills - Strong time management and project management abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent - Must have a quiet workspace at home with a reliable internet connection

Personality Traits: - Passionate about providing excellent customer service - Resilient in handling challenging situations

Soft Skills: - Time management skills to handle multiple tasks efficiently - Project management skills to prioritize tasks and meet deadlines

Benefits: - Paid overtime - Company transportation - Paid Time Off (PTO)

Working Environment: Thrive in an energetic and rapidly evolving work setting where your contributions make a real impact on the business.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-11

Join our team and be part of a dynamic and customer-focused organization!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.