Chat Support Assistant - Work from home

Job Description:

We are looking for a Chat Support Assistant to join our team at Malaysia Airlines Berhad. This is a full-time, work-from-home position based in Kuala Lumpur, Malaysia. The ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: - Provide excellent customer service through online chat support to assist customers with inquiries and issue resolution - Work closely with other team members to ensure consistent and high-quality service delivery - Maintain accurate records of customer interactions and transactions - Monitor and respond to customer feedback and reviews - Identify opportunities to improve customer satisfaction and loyalty

Requirements: - Excellent written and verbal communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Driven and hardworking attitude - Strong presentation and strategic planning skills - Previous experience in customer service or a related field is preferred

Benefits: - Paid Time Off (PTO) - Retirement plan - Employee discounts

Working Environment: At Malaysia Airlines Berhad, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to providing the best possible support to our customers, and we value collaboration and innovative thinking.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Malaysia Airlines Berhad is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.