Chat Support Associate

Job Description:

Proton Holdings Berhad is seeking a dedicated and independent Chat Support Associate to join our team in Johor Bahru, Johor, MY. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role and possess a strong sense of innovation and persuasion.

Responsibilities: - Providing customer support through chat and email channels - Addressing customer inquiries, issues, and complaints in a timely and professional manner - Troubleshooting technical problems and providing solutions to customers - Collaborating with other departments to resolve customer issues effectively - Utilizing a knowledge base to provide accurate information to customers - Documenting and tracking customer interactions and resolutions - Identifying trends in customer inquiries to improve overall customer satisfaction

Requirements: - Minimum of 4 years of experience in a customer support role - Strong communication skills and ability to work independently - Excellent problem-solving abilities and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Proficient in using chat and email support tools - Bachelor's degree in a related field preferred

Personality Traits: - Dedicated: Committed to providing exceptional customer service - Independent: Able to work autonomously and make decisions with minimal supervision

Soft Skills: - Innovation: Ability to think creatively to solve customer problems - Persuasion: Capable of influencing others to achieve desired outcomes

Benefits: - Remote work flexibility - Parental leave - Visa sponsorship

Working Environment: Proton Holdings Berhad promotes equality and fairness for all employees, creating a welcoming and inclusive work environment for everyone on our team.

Deadline to apply: June 11, 2024

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other factor protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.