Chat Support Manager

Job Description:

Digi.Com Berhad is seeking a highly motivated and experienced Chat Support Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-to-Senior Level position requiring at least 6 years of experience, the Chat Support Manager will be responsible for overseeing our chat support operations, ensuring timely and effective resolution of customer inquiries and issues.

Responsibilities: - Manage a team of chat support agents, providing guidance, support, and mentorship to ensure high performance and customer satisfaction - Monitor chat support queues to ensure timely responses and resolution of customer inquiries - Develop and implement strategies to improve chat support efficiency and effectiveness - Analyze chat support data and metrics to identify trends, areas for improvement, and opportunities for growth - Collaborate with other departments to address customer issues and improve overall customer experience - Handle escalated customer inquiries and complaints with professionalism and empathy - Conduct regular performance evaluations and provide feedback to chat support agents - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Minimum of 6 years of experience in chat support or customer service management - Proven track record of successfully managing a team of chat support agents - Strong communication and leadership skills - Ability to think critically and strategically - Excellent planning and organizational skills - Confident and motivated personality - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free accommodation - Paid overtime - Company-provided equipment

Working Environment: At Digi.Com Berhad, we strive to cultivate leaders who foster inclusivity and mentorship. Our working environment is one where employees are encouraged to grow and develop their skills while maintaining a strong sense of teamwork and collaboration.

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 31, 2024

If you meet the requirements and are ready to take on the challenge of leading our chat support team, we encourage you to apply for the Chat Support Manager position at Digi.Com Berhad in Kuala Lumpur, Malaysia. Join us in delivering exceptional customer service and making a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.